Customer Non-Service
#1
08-09-2007, 03:11 PM
Customer Non-Service
I just rcv'd the WORST customer service ever![:@][:@][:@]
Tried to get the right alternator (again) from those yahoos at gearheadworld.[sm=shootshoot.gif]
They told me it was MY problem that they sent me the wrong part.
Ordered polished, rcv'd chrome plated.
Ordered specifically for a 1987 Corvette (which would be serpentine belt) and got a v-belt. I believe they stopped using v-belts in around '83 or so...
Turns out that they DO NOT EVEN HAVE WHAT THEY ADVERTISED[sm=boosign.gif]
Now they have told me that it's my responsibility to return it. At my expense[:'(]
Tried to stop payment through PayPal. Doesn't count they said.
Arrrggghhhh.
Sorry for the rant[sm=icon_cheers.gif]
Tried to get the right alternator (again) from those yahoos at gearheadworld.[sm=shootshoot.gif]
They told me it was MY problem that they sent me the wrong part.
Ordered polished, rcv'd chrome plated.
Ordered specifically for a 1987 Corvette (which would be serpentine belt) and got a v-belt. I believe they stopped using v-belts in around '83 or so...
Turns out that they DO NOT EVEN HAVE WHAT THEY ADVERTISED[sm=boosign.gif]
Now they have told me that it's my responsibility to return it. At my expense[:'(]
Tried to stop payment through PayPal. Doesn't count they said.
Arrrggghhhh.
Sorry for the rant[sm=icon_cheers.gif]
#3
08-09-2007, 06:32 PM
RE: Customer Non-Service
[:@][:@][:@]well thats why anytime i buy a part im talking face to face with somebody to hold responsable if i dont get what i ordered , thats works better that phone or internet because with them you cant directly point the finger at sombody and say "you told me that it would fit a**hole"[:@][:@][:@]
#4
08-09-2007, 08:32 PM
RE: Customer Non-Service
Because of my situation, I had to use my PayPal credit card for now[&o]
No other option if I want to drive my baby at all this season
At least others won't fall to the same fate[sm=icon_cheers.gif]
No other option if I want to drive my baby at all this season
At least others won't fall to the same fate[sm=icon_cheers.gif]
#5
08-09-2007, 09:00 PM
RE: Customer Non-Service
Dispute the credit card charge.
It's the only way the bastages will learn not to do the same to the rest of us, and you get your money back for incorrect part sent.
As the song says: "Ya gotta draw a hard line"
It's the only way the bastages will learn not to do the same to the rest of us, and you get your money back for incorrect part sent.
As the song says: "Ya gotta draw a hard line"
#6
08-09-2007, 09:49 PM
RE: Customer Non-Service
I did[:@]
Spent all day arguing with gearheadworld.com and PayPal to no avail[&o][&o][&o]
I was shocked[
]
I hate to admit it, but I finally gave in to the smug b@stardsat the g@di&Kheadworld.com
company(LESS)
This an exact quote from PayPal(less):
Our investigation into your claim is complete. As stated in our User
Agreement, the claims process only applies to the shipment of goods. It
does not apply to complaints about the attributes or quality of goods
received. Therefore, we are unable to reverse this transaction or issue a
refund.
This, was unfortunately, the end of my battle.[:'(]
Thanks-for-nothin' PayPal(less)[sm=boosign.gif]
Sorry that I bothered applying for an account...
Cheers to the rest of us honest peeps[sm=icon_cheers.gif]
Spent all day arguing with gearheadworld.com and PayPal to no avail[&o][&o][&o]
I was shocked[
]I hate to admit it, but I finally gave in to the smug b@stardsat the g@di&Kheadworld.com
company(LESS)
This an exact quote from PayPal(less):
Our investigation into your claim is complete. As stated in our User
Agreement, the claims process only applies to the shipment of goods. It
does not apply to complaints about the attributes or quality of goods
received. Therefore, we are unable to reverse this transaction or issue a
refund.
This, was unfortunately, the end of my battle.[:'(]
Thanks-for-nothin' PayPal(less)[sm=boosign.gif]
Sorry that I bothered applying for an account...
Cheers to the rest of us honest peeps[sm=icon_cheers.gif]
#7
08-10-2007, 06:39 AM
RE: Customer Non-Service
ORIGINAL: gizwilly
Dispute the credit card charge.
It's the only way the bastages will learn not to do the same to the rest of us, and you get your money back for incorrect part sent.
As the song says: "Ya gotta draw a hard line"
Dispute the credit card charge.
It's the only way the bastages will learn not to do the same to the rest of us, and you get your money back for incorrect part sent.
As the song says: "Ya gotta draw a hard line"
#9
08-10-2007, 06:19 PM
RE: Customer Non-Service
ORIGINAL: Superdzzz
Because of my situation, I had to use my PayPal credit card for now[&o]
No other option if I want to drive my baby at all this season
At least others won't fall to the same fate[sm=icon_cheers.gif]
Because of my situation, I had to use my PayPal credit card for now[&o]
No other option if I want to drive my baby at all this season
At least others won't fall to the same fate[sm=icon_cheers.gif]
It has to be drawn on a bank. Pay the entire balance, except for the part, and wait for 'em to file a claim against you. You then counttersue for malicious and frivolous litigation.
#10
08-13-2007, 05:21 PM
RE: Customer Non-Service
cwb: It is an actual credit card through PayPal. Not affiliated with any major credit card or bank card.
Sounds strange but it is true
They sent me a "Customer Service Survey" to fill out
I blasted them[sm=icon_cheers.gif]
Sounds strange but it is true
They sent me a "Customer Service Survey" to fill out
I blasted them[sm=icon_cheers.gif]